If you have inquiries, please specify your topic of interest and reach out to the relevant departments. Many common questions are already addressed in our FAQ section, so please check there before contacting us to see if your query has been answered.
You can get in touch with us via email. If you have a specific request, kindly direct your email to the appropriate department to ensure a prompt and accurate response.
General inquiries
info@planrentals.com
Career
hr@planrentals.com
Legal
legal@planrentals.com
Press
press@planrentals.com
Partner
partner@planrentals.com
Ethical values are at the heart of everything we do. We hold ourselves to the highest standards of integrity, ensuring that every aspect of our operations aligns with ethical principles. Our commitment to ethics goes beyond words; it’s a cornerstone of our company culture. We believe that ethical business practices not only benefit our customers but also contribute to a better and more sustainable future. By prioritizing ethics, we aim to build trust and uphold the values that define our brand.
Learn more about our ethical standards by clicking here
Customer satisfaction is our top priority, and we take all complaints seriously. We have established a robust complaints procedure to ensure that any concerns or issues our customers may have are addressed promptly and effectively.
When you reach out to us with a complaint, our dedicated team of professionals will carefully review the matter, investigate it thoroughly, and work diligently to find a resolution that meets your expectations. We believe in open communication, and we will keep you informed throughout the process, providing regular updates on the status of your complaint.
Our goal is to turn every complaint into an opportunity for improvement. Your feedback is invaluable to us, helping us enhance our services and ensure that every customer experience with YSP is exceptional.
Rest assured that when you choose YSP, you’re not just renting a vehicle; you’re partnering with a company that is committed to your satisfaction and dedicated to resolving any concerns you may have.
Discover further details about our procedures for handling complaints by clicking here.
At YSP, we believe in conducting our business within a strong legal framework that upholds the highest standards of compliance and accountability. We prioritize legal integrity as an essential aspect of our operations.
Our legal framework encompasses various aspects, including regulatory compliance, contractual agreements, data protection, and ethical business practices. We work closely with legal experts to ensure that every aspect of our business adheres to local and international laws and regulations.
By adhering to a robust legal framework, we not only protect our business but also provide our customers with the assurance that they are engaging with a company that values transparency, fairness, and legal responsibility. We believe that operating within a sound legal framework is fundamental to building trust with our customers and partners.
At YSP, our commitment to a strong legal foundation is an integral part of our dedication to providing reliable and responsible services.
At YSP, your privacy is of utmost importance to us. We value your trust and are committed to safeguarding your personal information. To understand how we collect, use, and protect your data, please take a moment to review our Privacy Policy. Your peace of mind matters to us, and we want you to feel confident in how we handle your information. Thank you for entrusting us with your privacy.
Your privacy matters to us, and we want you to have a clear understanding of how we protect your information.
At YSP, we’re dedicated to delivering top-notch service that caters to your needs and preferences. To achieve this, we collect data that helps us understand your requirements better and optimize your experience with us. Our data collection policy is designed with your convenience and satisfaction in mind.
We value your privacy and security, and rest assured, any data we collect is handled with the utmost care and in compliance with all relevant laws and regulations. Your trust is paramount to us, and our commitment is to use your data responsibly and exclusively to enhance our services.
Our Copyright Notice outlines our policies and responsibilities concerning copyright, helping to maintain a fair and respectful digital ecosystem. We believe that acknowledging and preserving creative rights is essential for fostering creativity and innovation.
Your Service Plan offers mobility, leisure, and subscription-related services focused on active lifestyles and flexible travel experiences. Our services may include electric bicycles, scooters, outdoor activities, hiking routes, delivery services, and partner-based mobility solutions.
Customers can contact our support team or local partners to request available vehicles and mobility options. Depending on the location and season, vehicles can often be delivered directly to hotels, apartments, campsites, or agreed pickup locations.
For the first years, our activities were mainly focused around Salou, Cambrils, Tarragona, and the Barcelona area in Spain. We are currently expanding further throughout Spain and also developing partnerships and activities in France.
No. Although many of our services are popular in leisure and coastal regions, we are actively searching for partners and service points across different cities and regions in Spain and France.
Yes. your Service Plan cooperates with local partners, pickup points, and service providers to offer flexible mobility and lifestyle services adapted to each region.
Yes. Depending on availability and local partner coverage, selected vehicles and mobility services can be delivered to hotels, holiday apartments, campsites, private accommodations, or other agreed locations.
Some services are seasonal and depend on tourism periods and local demand. However, we aim to provide selected mobility and lifestyle services throughout the year in different regions.
Many of the mobility solutions offered through your Service Plan focus on electric and low-emission transport options to support more sustainable and practical travel experiences.
Yes. Many customers use our services during holidays, weekend trips, outdoor activities, cycling routes, and short-term stays in Spain and France
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