Contact us for Inquiries and Assistance

If you have inquiries, please specify your topic of interest and reach out to the relevant departments. Many common questions are already addressed in our FAQ section, so please check there before contacting us to see if your query has been answered.

Get in touch

Your Service Plan SL
Barcelona

You can get in touch with us via email. If you have a specific request, kindly direct your email to the appropriate department to ensure a prompt and accurate response. 

General inquiries
info@planrentals.com

Career
hr@planrentals.com

Legal
legal@planrentals.com

Press
press@planrentals.com

Partner
partner@planrentals.com

Internal and regulatory

Ethical values are at the heart of everything we do. We hold ourselves to the highest standards of integrity, ensuring that every aspect of our operations aligns with ethical principles. Our commitment to ethics goes beyond words; it’s a cornerstone of our company culture. We believe that ethical business practices not only benefit our customers but also contribute to a better and more sustainable future. By prioritizing ethics, we aim to build trust and uphold the values that define our brand.

Learn more about our ethical standards by clicking here

Customer satisfaction is our top priority, and we take all complaints seriously. We have established a robust complaints procedure to ensure that any concerns or issues our customers may have are addressed promptly and effectively.

When you reach out to us with a complaint, our dedicated team of professionals will carefully review the matter, investigate it thoroughly, and work diligently to find a resolution that meets your expectations. We believe in open communication, and we will keep you informed throughout the process, providing regular updates on the status of your complaint.

Our goal is to turn every complaint into an opportunity for improvement. Your feedback is invaluable to us, helping us enhance our services and ensure that every customer experience with YSP is exceptional.

Rest assured that when you choose YSP, you’re not just renting a vehicle; you’re partnering with a company that is committed to your satisfaction and dedicated to resolving any concerns you may have.

Discover further details about our procedures for handling complaints by clicking here.

At YSP, we believe in conducting our business within a strong legal framework that upholds the highest standards of compliance and accountability. We prioritize legal integrity as an essential aspect of our operations.

Our legal framework encompasses various aspects, including regulatory compliance, contractual agreements, data protection, and ethical business practices. We work closely with legal experts to ensure that every aspect of our business adheres to local and international laws and regulations.

By adhering to a robust legal framework, we not only protect our business but also provide our customers with the assurance that they are engaging with a company that values transparency, fairness, and legal responsibility. We believe that operating within a sound legal framework is fundamental to building trust with our customers and partners.

At YSP, our commitment to a strong legal foundation is an integral part of our dedication to providing reliable and responsible services.

At YSP, your privacy is of utmost importance to us. We value your trust and are committed to safeguarding your personal information. To understand how we collect, use, and protect your data, please take a moment to review our Privacy Policy. Your peace of mind matters to us, and we want you to feel confident in how we handle your information. Thank you for entrusting us with your privacy.

Your privacy matters to us, and we want you to have a clear understanding of how we protect your information.

At YSP, we’re dedicated to delivering top-notch service that caters to your needs and preferences. To achieve this, we collect data that helps us understand your requirements better and optimize your experience with us. Our data collection policy is designed with your convenience and satisfaction in mind.

We value your privacy and security, and rest assured, any data we collect is handled with the utmost care and in compliance with all relevant laws and regulations. Your trust is paramount to us, and our commitment is to use your data responsibly and exclusively to enhance our services.

Our Copyright Notice outlines our policies and responsibilities concerning copyright, helping to maintain a fair and respectful digital ecosystem. We believe that acknowledging and preserving creative rights is essential for fostering creativity and innovation.

FAQ

Your Service Plan provides electric bicycles and mopeds for rent through partnerships with third-party companies, allowing users to access vehicles from various locations.

You can rent our vehicles from designated third-party locations.

We are active in the Netherlands, France, Belgium, and Spain.

Our Carbon Offset program is designed for individuals who want to compensate for their daily carbon emissions, particularly those who use cars regularly.

We primarily focus on high-standard carbon projects, with all our credits coming from Gold Standard approved initiatives, including tree planting projects.

The average price for a carbon credit is approximately $16 USD.

Our carbon offsets are primarily sold by students working for third-party sales companies.

Carbon offsets can be purchased through door-to-door sales, at public locations, and in busy areas like train stations.

Yes, all our carbon credits are sourced from projects that are Gold Standard approved, ensuring high environmental integrity.

Yes, we offer subscription options for purchasing carbon offsets through our sales representatives.

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